Here are some answers
You can reschedule any cleans or book extra cleans too by just giving us a call on 0115 882 0072 or emailing us : email@example.com
Steam cleaning, carpet cleaning, upholstery cleaning. Oven and appliance cleaning. We also offer professional guaranteed end of tenancy cleans and after builders cleans.
If you book in for regular cleaning, you can take advantage of our key pick up & tracking service, so you do not have to be home to let your housekeeper in.
If you book for a one off clean our customer service team will, if necessary arrange to meet you prior to the cleaning date, to collect any keys and access instructions.
Large amounts of washing up can eat into your housekeepers cleaning time. If you would prefer your housekeeper to prioritise the washing up over other cleaning tasks, then we can put this in the housekeepers notes on their mobile app.
Please note this may mean your housekeepers cannot clean all the rooms in your house, so you can increase your visit time to account for this, if available.
Lifting items over 25lbs. Cleaning outside of windows. Cleaning pet messes and heavily soiled areas. Cleaning of mold and biohazardous material. Deep stain removal. Landscaping and/or garden work. Garages and patios.
Extermination (insects, etc )
Please note: Your housekeeper cannot feed, clean, walk or care for your pet.
Each housekeeper is interviewed in-person, background-checked, trained to an exact standard and English speaking – so you get a 5* clean every time, backed up by a 100% satisfaction guarantee!
We have a dedicated customer service team for all customers, so you can easily book new visits, reschedule existing visits, and update your cleaning preferences, just be e mailing us or giving us a call. Alternatively , you can add extras like cleaning products, oven cleaning, indoor window cleaning or even flowers with the simple click of a few buttons online. We also provide online booking and payment, key pick up & tracking, and you are now able to select a cover team housekeepers on days when your regular housekeepers are unavailable.
With yourhomegroup, finding your perfect, regular cleaners just got easier!
Whilst we do aim to send our regular customers the same housekeepers every time, this is not always possible, as your local housekeepers’ schedule is often filled with weekly or fortnightly customers. If you do have a preferred housekeepers, please ensure you let us know in the “Notes” section that appears in the request form when booking.
or give us a call on 0115 882 0072, we are always more than happy to help.
with your name, address and the coupon code you wish to apply, at least 24 hours before your housekeeper is due to arrive.
If you book in a regular clean, we will give you a Welcome Call to talk through any special cleaning requests, as well as property and access instructions.
Please note: we currently offer a minimum visit time of 2 hours, to ensure your housekeeper’s travel costs are covered.
The above applies obviously if we are aware of the damage or breakage as sometimes breakages occur and the housekeepers are not aware. If this happens the following procedure applies :
The first step is to provide proof of damage, including photos & full details of the breakage. We will then liaise with your housekeepers on your behalf.
Our insurance policy is there to cover all breakages and any possible damage to property, such as fire or serious injury. For full details please see our terms and conditions
Alternatively you are free to call our customer service team any time to discuss any problems with our services to you. You can also email us too. We will do our upmost to resolve any issues and re store your trust and faith in us.
We ask that you give us 48 hours notice, so we can let re arrange some alternative cleaning work for your housekeepers . If you cancel less than 24 hours before your visit, there is a £10 charge to cover our costs.
, a third party security system. This check covers four aspects: ID check, right to work check, county court judgements and a basic criminal record check. Each housekeeper is also interviewed in person and must maintain consistently high ratings in their customer reviews.
Indoor Window Cleaning.
You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These extra services are also priced at £12.50 per hour, or £6.25 per 30 mins.
All online payments are processed via our secure payment system PAYPAL , where your card details are encrypted for security purposes.
If you wish to pay via cash or cheque, this is still fine ! We won’t turn you away !
You are also now able to select a cover team of housekeepers on days when your regular housekeepers are unavailable.
We are always more than happy to help!