HOW IT WORKS
HOW DOES A REGULAR CLEAN WORK?
If you want your home cleaned every 2 weeks, every week or more often
Submit your booking online. Tell us about your house/property and cleaning requirements. Get your confirmed quote.
Welcome call to set things up ! We will call you at a time convenient to you to set up your first and regular cleans e.g start times, access, key pick up and any specific cleaning instructions.
Manage your cleaning services online. You have full control of your cleaning schedule with your regular cleaning team and, you can send instructions to your cleaners mobile app.
Most popular questions
Setting up your regular day and time of visit
Taking down access instructions, for example, if you want us to hold your spare keys we note down locking/unlocking instructions, or perhaps if your housekeepers will be accessing via a concierge, we’ll note down how to find them
Taking down cleaning instructions, for example, we’ll take a note of where your housekeeper can find your bin liners, plus anything specific to you, like only to hand wash the glasses.
The Welcome Call takes about 10 minutes and once we’re done all this information will be available to your housekeepers in their phone app.
This service is only available for regular customers.
Once we have picked up your spare keys, we tag a unique code to them and ensure any other identification about you or your property is removed. We then keep the keys in a locked safe in the customer service office. The keys are signed out to the housekeepers on the morning of the clean and then signed back in when they return after their shift. The keys are tracked by our systems at all times.
During the Welcome Call we take down all the access instructions for you and if anything changes, you can just e mail us or call our customer service team.
Indoor Window Cleaning
You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These extra services can be added on to your clean at a cost of £12.50 per hour, or £6.25 per 30 mins.
HOW DOES ONE OFF CLEAN WORK?
If you want your home cleaned once or on an ad hoc basis
Get an instant price online
Tell us about your house/property and cleaning requirements. Then get your confirmed quote.
Choose your time slot & checkout
Choose your preferred date and time. Pay securely online & get an emailed confirmation.
Manage your cleaning online
Book more cleans and add any additional cleaning instructions to send to your housekeepers mobile phone app.
Most popular questions
when you are ready to have another clean. Just give us your details and we can then check your most recent housekeepers real-time availability and book them to clean at a date and time to suit you.
If you would like to provide your own cleaning products, please ensure you have the following:
Lime scale remover
Clean sponges and cloths (washed in between visits)
Microfibre cloths (washed in between visits)
Steam cleaning, carpet cleaning, upholstery cleaning. Oven and appliance cleaning. We also offer professional guaranteed end of tenancy cleans and after build cleans.