HOW IT WORKS

HOW DOES A REGULAR CLEAN WORK?

If you want your home cleaned every 2 weeks, every week or more often

BOOK

Submit your booking online. Tell us about your house/property and cleaning requirements. Get your confirmed quote.

SAY HELLO

Welcome call to set things up ! We will call you at a time convenient to you to set up your first and regular cleans e.g start times, access, key pick up and any specific cleaning instructions.

TAKE CONTROL

Manage your cleaning services online. You have full control of your cleaning schedule with your regular cleaning team and, you can send instructions to your cleaners mobile app.

Most popular questions

We know every home or business is different so we do a short Welcome Call with all new regular customers to help them set up their cleaning service. During the call, we’ll cover a few different things, like:
Setting up your regular day and time of visit
Taking down access instructions, for example, if you want us to hold your spare keys we note down locking/unlocking instructions, or perhaps if your housekeepers will be accessing via a concierge, we’ll note down how to find them
Taking down cleaning instructions, for example, we’ll take a note of where your housekeeper can find your bin liners, plus anything specific to you, like only to hand wash the glasses.
The Welcome Call takes about 10 minutes and once we’re done all this information will be available to your housekeepers in their phone app.
If you’d like your us to look after your spare keys, you can organise for one of our customer services team to pick up your spare keys during a time convenient to you.
This service is only available for regular customers.
Once we have picked up your spare keys, we tag a unique code to them and ensure any other identification about you or your property is removed. We then keep the keys in a locked safe in the customer service office. The keys are signed out to the housekeepers on the morning of the clean and then signed back in when they return after their shift. The keys are tracked by our systems at all times.
It’s totally up to you. You can either be at home or you can organise for your housekeepers to clean your home whilst you’re out. If you’re going to be out on the day and we don’t hold spare keys for you, you can give your housekeepers spare keys, direct them to the concierge or send them to a key safe.
During the Welcome Call we take down all the access instructions for you and if anything changes, you can just e mail us or call our customer service team.
As well as a regular home cleaning service, your housekeeper will also be able to provide the following services:
Ironing
Laundry
Oven Cleaning
Indoor Window Cleaning
Fridge Cleaning
You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These extra services can be added on to your clean at a cost of £12.50 per hour, or £6.25 per 30 mins.
Of course! Lots of our customers have unusual requests, like cleaning of communal areas or small office spaces as well. We can either talk about your requirements during your Welcome Call or else please give us a call on 0115 882 0072 and we’ll be happy to help.
enquiry@yourhomegroup.co.uk


For more information, see our FAQs section or email us at
enquiry@yourhomegroup.co.uk

GET A QUOTE HERE

HOW DOES ONE OFF CLEAN WORK?

If you want your home cleaned once or on an ad hoc basis

Get an instant price online

Tell us about your house/property and cleaning requirements. Then get your confirmed quote.

Choose your time slot & checkout

Choose your preferred date and time. Pay securely online & get an emailed confirmation.

Manage your cleaning online

Book more cleans and add any additional cleaning instructions to send to your housekeepers mobile phone app.

Most popular questions

Sure! After your initial clean, all you need to do is call us on 0115 882 0072 or email us at
enquiry@yourhomegroup.co.uk
when you are ready to have another clean. Just give us your details and we can then check your most recent housekeepers real-time availability and book them to clean at a date and time to suit you.
If you would like your housekeeper to provide their own cleaning products, cloths, sponges & sprays, we can arrange this for you at a small cost of £1.50 per visit.

If you would like to provide your own cleaning products, please ensure you have the following:

Bleach
Lime scale remover
Kitchen cleaner
Bathroom cleaner
Floor cleaner
Glass cleaner
Rubber gloves
Clean sponges and cloths (washed in between visits)
Microfibre cloths (washed in between visits)

Our housekeepers are available to offer full deep cleaning and specialist cleaning, including

Steam cleaning, carpet cleaning, upholstery cleaning. Oven and appliance cleaning. We also offer professional guaranteed end of tenancy cleans and after build cleans.



For more information, see our FAQs section or email us at
enquiry@yourhomegroup.co.uk

GET A QUOTE HERE

You Can TRUST and DEPEND on us


Professional Housekeepers

BICSC Safe contractor approved
100%
Insured
Covered by £2M public liability
100%

Onfido Background-checked staff

All our staff are ONFIDO Background-Checked
100%

Five Star reviews

we regularly receive five star reviews
100%